Refund policy

RETURN POLICY FOR FIZZICS.COM (EFFECTIVE 11/1/2025)

 

Purchases in the original packaging may be returned within 14 days of delivery for a refund. No refunds will be issued for purchases that are dirty, damaged, missing parts or returned more than 14 days after delivery. 

Note: For holiday and gift purchases, the 14-day return window starts the date of the holiday/birthday, not the delivery date.

To Request a Refund 

1. E-Mail us at support@fizzicsgroup.com 
2. Include your Order # and reason for returning the item 
3. Once the item is received and inspected, a refund will be processed back to original method of payment. Please allow 3 - 5 business days for a credit to appear on your bank or credit card statement. 

Customer is responsible for the shipping costs to return an item. 

If shipping an item over $75, we strongly recommend using a shipping service (US Postal Service, UPS, etc.) that provides a tracking number or purchasing shipping insurance in the event the shipment is lost. 

If you have any questions, reply to this e-mail or contact us at support@fizzicsgroup.com.